To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Patient Navigator, Patient-Centered Medical Home: Reports to the Program Manager, PCMH and works in collaboration with PCMH Care Coordinators, physicians, staff and other healthcare professionals. The Patient Navigator guides patients through the healthcare system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator must be knowledgeable about community resources, including financial, educational, social and emotional support services available to patients. The Patient Navigator shall demonstrate cultural competency with respect to populations served and will track patients through completion of all diagnostic and treatment care plans to ensure timely receipt of care. The Patient Navigator is responsible for coordinating a wide range of disease registry activities and running routine reports to facilitate patient tracking. Works closely with the patient care team and key collaboratives across YNHHS, NEMG staff, PM staff, hospital based Care Coordinators and Community based resources. The patient care team may include home health and other hospitals/facilities outside the Yale New Haven Health System.
Associate's Degree or Certificate in Patient Navigation is required. A Bachelor of Science Degree in Public Health, Biology, Psychology, Education, Social Work or an equivalent degree preferred.
A minimum of 1-2 years of experience in healthcare is required.
*Core philosophy or values consistent with a patient-centered approach to care. *Culturally effective capabilities demonstrating a sensitivity and responsiveness to varying cultural characteristics and beliefs. *Demonstrates professional, appropriate, effective, and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors and other departments throughout the continuum of care to promote continuity of care and services and enhance practice image. *Demonstrates positive professional customer service being respectful of all patients, coworkers and providers. *Maintains patient confidentiality at all times. *Participates effectively as a team member. *Proactively acts as patient advocate, responding with empathy and respect to resolve patient concerns and recognizes opportunities for improvement through patient concerns. *Complies with dress code and strives to act professionally in words and actions at all times. *Proactively continues to educate self to provide quality care and improve professional skills. *Must be able to travel to various network locations.
MMR is required. Varivax (chicken pox vaccine) or evidence of prior chicken pox is required. Hepatitis B (or signed declination) is required for those with potential exposure to blood/body fluids. Tdap and influenza vaccination are strongly encouraged.