Yale New Haven Health System

  • PATIENT NAVIGATOR

    Job Locations US-CT-Bridgeport
    Job ID
    68817
    Department
    CLIN INTEGRATION & POP HEALTH
    Category
    BEHAVIORAL HLTH & SOCIAL WORK
    Position Type
    Full Time Benefits Eligible
    Scheduled Hours
    40
    Work Schedule
    DAYS
    Work Days
    MONDAY THROUGH FRIDAY, WEEKENDS AS NECESSARY
    Work Hours
    8:00 AM - 4:30 PM
    Work Shift
    FLEXIBILITY, AS NEEDED
    Requisition ID
    2018-22192
  • Overview

    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

    Patient Navigator, Patient-Centered Medical Home: Reports to the Program Manager, PCMH and works in collaboration with PCMH Care Coordinators, physicians, staff and other healthcare professionals. The Patient Navigator guides patients through the healthcare system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator must be knowledgeable about community resources, including financial, educational, social and emotional support services available to patients. The Patient Navigator shall demonstrate cultural competency with respect to populations served and will track patients through completion of all diagnostic and treatment care plans to ensure timely receipt of care. The Patient Navigator is responsible for coordinating a wide range of disease registry activities and running routine reports to facilitate patient tracking. Works closely with the patient care team and key collaboratives across YNHHS, NEMG staff, PM staff, hospital based Care Coordinators and Community based resources. The patient care team may include home health and other hospitals/facilities outside the Yale New Haven Health System.

    EEO/AA/Disability/Veteran

    Responsibilities

    • 1. Demonstrate and apply knowledge of the philosophy/principles of comprehensive, patient-centered, developmentally appropriate, culturally sensitive care coordination services.
    • 2. Display sensitivity to and experience working with different cultures.
    • 3. Display comfort and interest working with members around issues of healthcare access and adherence.
    • 4. Display knowledge of healthcare resources, benefits, and entitlements in the local area.
    • 5. Responsible for the identification of high risk populations that would benefit from a coordinated care plan.
    • 6. Ability to provide input in assessing the needs of patients and participate in the development of comprehensive care plans.
    • 7. Demonstrate excellent understanding of local and community resources.
    • 8. Possess ability to multi-task and work under time pressures.
    • 9. Demonstrate computer proficiency inclusive of ability to enter and access data/information.
    • 10. Demonstrate ability to communicate both verbally and in writing with the PCMH Care Coordinators and other members of the health care team.
    • 11. Demonstrate ability to be a self starter and work independently.
    • 12. Generates and interprets insurance reports, maintains documentation and routes to the appropriate PCMH Care Coordinator and/or member of the health care team.
    • 13. Runs disease registries and routes information to the health care team as appropriate.
    • 14. Completes all administrative functions associated with referral activities in a timely manner.
    • 15. Assists the health care team in educating the patient.
    • 16. Assists patients with external resources as needed.
    • 17. Performs other duties as needed.

    Qualifications

    EDUCATION

     

    Associate's Degree or Certificate in Patient Navigation is required. A Bachelor of Science Degree in Public Health, Biology, Psychology, Education, Social Work or an equivalent degree preferred.

     

    EXPERIENCE

     

    A minimum of 1-2 years of experience in healthcare is required.

     

    SPECIAL SKILLS

     

    *Core philosophy or values consistent with a patient-centered approach to care. *Culturally effective capabilities demonstrating a sensitivity and responsiveness to varying cultural characteristics and beliefs. *Demonstrates professional, appropriate, effective, and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors and other departments throughout the continuum of care to promote continuity of care and services and enhance practice image. *Demonstrates positive professional customer service being respectful of all patients, coworkers and providers. *Maintains patient confidentiality at all times. *Participates effectively as a team member. *Proactively acts as patient advocate, responding with empathy and respect to resolve patient concerns and recognizes opportunities for improvement through patient concerns. *Complies with dress code and strives to act professionally in words and actions at all times. *Proactively continues to educate self to provide quality care and improve professional skills. *Must be able to travel to various network locations.

     

    PHYSICAL DEMAND

     

    MMR is required. Varivax (chicken pox vaccine) or evidence of prior chicken pox is required. Hepatitis B (or signed declination) is required for those with potential exposure to blood/body fluids. Tdap and influenza vaccination are strongly encouraged.

    *CB*

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