Yale New Haven Health System

  • PATIENT EXPERIENCE DATA SPECIALIST

    Job Locations US-CT-New Haven
    Job ID
    67353
    Department
    SYSTEM PATIENT EXPERIENCE
    Category
    NON CLINICAL - ALL OTHER
    Position Type
    Full Time Benefits Eligible
    Scheduled Hours
    40
    Work Schedule
    DAYS
    Work Days
    MON-FRI
    Work Hours
    8:30AM-5PM
    Work Shift
    N/A
    Requisition ID
    2018-20392
  • Overview

    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

    YNHHS Patient Experience Data Steward is an integral role of the System Patient Experience Team. Manages, owns and deciphers the patient and customer experience data performance. Participates in the development and implementation of system-wide patient/customer experience strategies and initiatives, and provides support to sites/regions for analytics, performance improvement, and implementation of evidence-based best practice. Integrates both qualitative and quantitate patient/family feedback to provide comprehensive assessments and recommendations.

    EEO/AA/Disability/Veteran

    Responsibilities

    • 1. Data Analytics:
      • 1.1 Establishes consistent approaches and standards for system-wide patient/customer experience monitoring and measurement.
    • 2. Performance Improvement and Project Management:
      • 2.1 Assists Directors in establishing objectives, goals, objectives and timelines for performance improvement initiatives.

    Qualifications

    EDUCATION

     

    Bachelor's Degree in Business, Industrial/Systems Engineering, or related field, required. Master's Degree, preferred.

     

    EXPERIENCE

     

    Minimum of 5 years relevant work experience in data management and analysis, with focus on quality management, required. Patient/customer relations experience, preferred.

     

    LICENSURE

     

    N/A

     

    SPECIAL SKILLS

     

    Demonstrated knowledge of project management, analytic techniques and principles, and IT systems management, required. Strong communication, presentation, relationship building and organization skills, required. Proficiency in Microsoft applications and data analysis tools (Excel, SPSS, SAS, etc.), required. Familiarity with Press Ganey infrastructure and reporting capabilities is strongly preferred but not necessary.

     

    PHYSICAL DEMAND

     

    Flexibility in coping with shifting demands on time and energy. Must have own reliable transportation and be able to travel to all delivery care networks.

    *CB*

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