Yale New Haven Health System


    Job Locations US-CT-New Haven
    Job ID
    Position Type
    Full Time Benefits Eligible
    Scheduled Hours
    Work Schedule
    Work Days
    Work Hours
    7:30AM-4:00PM (FLEXIBLE)
    Work Shift
    Requisition ID
  • Overview

    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

    Reports to the Support Services Supervisor of the SBO, with responsibility for handling clerical tasks for the Support Services area of the SBO, with some latitude for decision making. Handles correspondence, scans documents, distributes incoming communications, reviews work queues on a daily basis, assigns account activities pertaining to actions taken on accounts, scans correspondence into appropriate work queues, and verifies check balances. Responsible to maintain high quality standards for all the work performed. Contributes to productivity measurement reporting by completing all logs, reports, or other data collection information sheets as required. Demonstrates good customer relations skills with co-workers and patients. Demonstrates resourcefulness when problem-solving.



    • 1. Clerical Responsibilities: Uses good decision-making skills and balances priorities and tasks appropriately so that the office correspondence and other relevant documents are handled in a timely manner and in support of the department's goals.
      • 1.1 Sorts incoming mail twice a day by department and individual.
    • 2. Support Functions: Using task management skills, prepares documents for various areas of the SBO departments.
      • 2.1 Prepares documents for scanning by creating a batch label in MPF and legacy system.
    • 3. Customer Service and Communication Skills: Works with staff to create a patient/family, physician, and employees experience that exemplifies caring, understanding, efficiency, and overall quality of service.
      • 3.1 Identifies events where the service to a customer was less than optimal and escalates the issue appropriately.
    • 4. Computer Knowledge: Maintains knowledge of current Windows environment in the systems (including legacy), scanning, imaging equipment and systems in order to look up and update accounts.
      • 4.1 Updates patient information in multiple systems.




    High school graduate with business or accounting related courses.




    Six (6) to twelve (12) months of experience using personal computer based automated systems, preferably in a hospital administration environment.




    Ability to perform duties and responsibilities promptly and consistently with little direct supervision. Must be well organized, detail oriented, and accurate. Proficient in a Windows environment, with Microsoft Excel and Word. Knowledge of patient billing practices is helpful. Ability to review and recognize data for reasonableness and consistency. Must be extremely detail oriented and able to manage processes in various stages of completion. Good working knowledge of billing processes in a health care environment.




    Informational: Must have a valid Connecticut's driver license and be able to drive departmental vehicles to transport various documents from Finance South file area to main hospital buildings. Must be able to fill gas tanks of vehicles as appropriate. Must be able to lift a minimum of 25 pounds. Walking short distances between buildings on a rotating basis required.



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