(number of years and type required to perform the position duties): High school diploma with business related courses; Associates degree preferred, CRCS certification or agree to obtain within 18 months of hire.
Two years customer service experience in a fast paced customer service environment, including at least one year of experience processing healthcare claims.
Strong customer service skills and ability to resolve complex problems in a quick and effective manner, demonstrated ability to develop strong relationships in order to partner with others to provide highest level of customer service. Excellent oral/written communication skills with ability to communicate complex requirements across clinical and financial disciplines. Demonstrates resourcefulness to accomplish many tasks and balances multiple priorities in a tense, highly active environment. Comprehensive PC proficiency, keyboarding and the capability to navigate various software and spreadsheet systems. Spanish speaking preferred.