Yale New Haven Health System


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Full Time Benefits Eligible
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To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Under the manager has responsibility for assigning, directing and evaluating the work of personnel assigned to the section. Utilizes supervisory expertise to ensure that quality care is delivered. Serves as a resource to staff to answer questions and to resolve issues and problems.



  • 1. Directly supervises the work activities of the Access staff to ensure an efficient and thorough work effort in the timely and accurate admission and registration of hospital patients.
  • 2. Monitors patient and physician satisfaction through the identification of opportunities for improving quality of services. Works with various departments, clinicians and medical staff to coordinate the pre-admission, admission and registration process.
  • 3. Participates in the selection, training, and motivation of employees; makes effective recommendations regarding hiring, terminations, discipline, and changes in employment status. Conducts regular performance reviews for assigned personnel. Provides orientation for new employees; interprets for employees the Health Services Personnel Polices and Practices.
  • 4. Manages the scheduling of access areas to ensure that all areas are sufficiently covered. Ensures that work schedules are posted in a timely manner and is available on 24 hour call for consultation of problems and emergencies.
  • 5. Serves as a resource to the staff, patients, families and others about concerns or complaints regarding the admitting, registration, billing and accounts receivable process.
  • 6. Assists staff members identifying obstacles hindering the admission or registration process and helps to determine the course of action to be taken when analyzing and resolving problems. Makes sound decisions and works closely with staff when developing and implementing operating procedures as they relate to the area.
  • 7. Develops an internal cross-training process so that staff members can be assigned to various responsibilities to ensure that departmental goals are met in a timely, accurate and efficient manner. Provides in-service training to other departments ensuring a clear understanding of the necessary procedures as they relate to hospital admissions and registrations as well the accounts receivable work efforts.
  • 8. Regularly interprets the regulations and specific requirements of various third party payors and takes the appropriate actions to ensure compliance in order to minimize bad debt and facilitates the collection of the accounts receivable. Keeps staff abreast of any changes in policies and procedures by holding in-services and maintaining procedure manuals.
  • 9. Ensures the accurate and timely recording and reporting of daily and monthly census statistics for use in the Hospital Finance Statements. Utilizes personal computer to analyze workflow and patient volume. Develops and publishes reports as needed.
  • 10. Regularly monitors and revises workflow to ensure pre-receivable issues are addressed with staff and affected departments. Evaluates the work, volume, complexity and its effectiveness to ensure the integrity of the information gathered, as it is disseminated throughout all the computer systems.
  • 11. Maintains knowledge of current computer systems such as SDK, CCSS, ORIS and EPIC. Participates in departmental and inter-disciplinary committees that influence or recommend policies and/or procedures affecting the admission/registration process for patients or computer system modifications.
  • 12. Prepares and distributes effective management reports.
  • 13. Performs other related duties and projects within the department as required by management.



Bachelor's degree in Business Administration, Healthcare Administration, or related field required.



Five (5) years progressive experience in a hospital admitting, healthcare registration, billing or claims environment with strong third party insurance experience; with two (2) to four (4) years functioning in a role where they demonstrate leadership ability while directing the workflow of others. Strong exposure to customer relations and experience with computerized hospital/medical billing systems required. Prior work experience in an ambulatory care setting preferred.






Excellent interpersonal, communications, and organizational skills required. Must have the ability to work cooperatively and effectively with departmental staff, physicians and their staff, outside organizations and members of other hospital departments. Bilingual (English/Spanish) communication skills preferred. Good understanding of clinical processes. Good organizational, interpersonal, communication and documentation skills necessary. Ability to work independently. Self motivated, goal-oriented individual. Must have the ability to work cooperatively and effectively with departmental staff, physicians and their staff, outside organizations and members of other hospital departments.



None specified



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