Yale New Haven Health System


US-CT-North Haven
Job ID
Position Type
Full Time Benefits Eligible
Scheduled Hours
Work Schedule
Work Days
Work Hours
8:00 - 4:30
Work Shift
Requisition ID


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

The role will deliver a strategic planning, implementation and management function for IT services which support communications and collaboration within an agreed span of control across YNHHS. The post-holder will act as the champion and service delivery manager within that span of control. The post holder will ensure that communications and collaboration solutions are aligned with strategy, secure, fit for purpose and cost effective thereby contributing to the aims of creating a secure, efficient and responsive customer-centric service culture across the Health System and its partner organizations. To provide inspirational leadership for the teams responsible for Email, Voice, Web Solutions and collaborative services. To be an effective member of the ITS management team.



  • 1. To contribute to the definition of the span of control of responsibilities for the communication and collaboration group within ITS.
  • 2. To develop, promote and manage a communication and collaboration services roadmap - a plan which will put in place the sophisticated infrastructural elements required to ensure the success of Digital Landscape.
  • 3. To ensure all email and communications architectures are robust, resilient and appropriately implemented, secured, tested and documented.
  • 4. To manage the delivery of communication and collaborations services and ensure their development and efficacy. These services are critical to the success of the Health System and must deliver tangible value and help the Health System meet its strategic objectives.
  • 5. To define and implement a communication and collaboration services design assurance and governance framework that will ensure that solutions are aligned to our consumers' needs, the Health System's strategic objectives and in line with IT architecture principles.
  • 6. Sets strategic direction for communication and collaboration tools such as Sharepoint, Mobile Heartbeat, Phynd and Spok
  • 7. Directly supports implementation and utilization of Skype for Business, Outlook and SkyDrive
  • 8. Provides strategic direction for utilization of Microsoft Office 365
  • 9. Supports and coordinates the CRM strategy, collaborating with Marketing & Communications and Yale Medicine
  • 10. Conduct regular analysis of technology and market trends to determine their potential impact on communication and collaboration offerings. Consult with project teams to fit projects to the Health System?s requirements, as well as to identify when it is necessary to modify the architecture to accommodate project needs.
  • 11. Consult with the Chief Technology Officer, their reports and other teams to ensure that communication and collaborations solutions are, and continue to be a good fit to our needs, as well as to identify when it is.
  • 12. Assures goals and objectives are achieved by recruiting, developing, training, and retaining a staff of technically competent, qualified, proactive managers and professionals to evaluate, design, implement, and operate the systems necessary to guarantee integration of systems and flow of information.
  • 13. Provide leadership to the teams of staff responsible for delivery of communication and collaborations services, through effective management, direction, motivation including performance and development reviews.
  • 14. Continually manages a program portfolio through its full life cycle. Manages risk through balancing hype cycle and state of the art capabilities.
  • 15. Understands and satisfies customer needs. Leads a customer focused, service oriented team of high achievers. Works cooperatively in teams to achieve goals.




BS required, Master's degree in Information Systems, Healthcare Management, Business Administration, strongly preferred.




Minimum of 15 years of progressive IT / healthcare / academic experience is desirable with 7-10 years at the management / director level in a corporate level with revenues over $1 billion annually Experience with responsibility for a group of approximately 25 employees Change management experience; has worked with groups of employees and helped them turn in different directions Multi-hospital experience required Experience in a variety of systems analysis and progressive experience in financial and business plan development Experience with operations strongly preferred




Ability to assess, analyze and conceptualize systems needs and implement systems solutions for a broad range of Health System end user areas. Excellent client relation skills. Excellent research and analytical skills. Ability to run multiple ITS projects and project teams.



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